SBS-NC service workflow
00:00
Scene 1
The Southeast
SBS-NC covers NC, SC, GA, FL, AL and TN with company crews stationed across the region.
Incoming call · service line
Store manager · Atlanta #4127
"Rooftop unit 3 is blowing warm. Sales floor is at 81°F and climbing."
Received9:42 AM
Work order created
WO-26-1842
SiteAtlanta, GA · Store #4127
IssueRTU-3 no cooling
PrioritySame day
Customer POPending
Dispatch · nearest available tech
Local tech · Marietta, GA
Distance to site14 mi
ETA40 min
StatusAvailable now
Dispatched
On site · WO-26-1842
Rooftop unit 3
- Diagnose: failed run capacitor
- Diagnosis and price to fix sent to corporate
- Corporate approves the repair
- Replace capacitor, test cooling
- Photos, notes and invoice sent to customer
Via SBS-NC to corporate facilities
DiagnosisRTU-3 failed run capacitor
Price to fix$385.00
ApprovalApproved · 10:52 AM
Call complete
Store is cooling again
Arrived10:31 AM
Completed11:48 AM
Work orderClosed
Sent to customerPhotos, notes, invoice
SBS-NC · High Point, NC · Stuart, FL
One call. One local tech. Same day.
Commercial HVAC service across six Southeast states.
Call receivedWork orderDispatchedOn siteCorporate approvedClosed