The Self-Performance Guarantee
The technician on your roof works for us. Not a broker, not a staffing agency, not whoever answered the dispatch board that morning. That single fact is what makes everything else on this site possible.
Every maintenance visit, diagnostic, and repair is performed by an SBS-NC employee.
If a scope ever requires a licensed trade outside HVAC — steel, roofing, an electrical service upgrade — we tell you before it happens, not after you see it on an invoice.
The short answer
SBS-NC, LLC is a self-performing commercial HVAC contractor — every preventative maintenance visit, diagnostic, and repair is completed by our own W-2 employed technicians, never brokered to a subcontractor. Self-performance removes the 15–40% subcontractor markup that national brokers add to your invoice, cuts the handoff delay out of dispatch, and leaves exactly one company accountable for the work, the warranty, and the phone call when something goes wrong. Our technicians are background-checked, uniformed, EPA-certified, and covered under our own liability and workers' compensation policies. Headquartered in High Point, NC with our own crews stationed throughout the Southeast — North Carolina, South Carolina, Georgia, Florida, Alabama, and Tennessee — since 1992. Call (336) 234-4979.
What you actually get out of it.
Self-performance isn't a slogan — it changes the cost, the clock, and the conversation.
You stop paying the middleman
When a broker or national aggregator takes your service call, they find a local contractor and mark that contractor's price up before it reaches your invoice — commonly 15 to 40 percent. Hiring the contractor directly deletes that layer. On a portfolio doing dozens of calls a year, it is the single largest line of avoidable spend.
The clock starts when you call, not when a sub accepts
A brokered call burns hours in the handoff: intake, vendor search, dispatch acceptance, then a technician who hears the symptom thirdhand. Our dispatcher and our technicians are in the same building. Contract customers get dispatched directly, 24/7, with no queue in between.
One phone number, one person accountable
You call (336) 234-4979 and reach the company that will be on your roof. No vendor portal, no ticket number at a third party, and never the situation where the contractor and the invoicing company blame each other while your building stays hot.
The warranty doesn't depend on a stranger
We warranty our labor because we performed it. That coverage isn't contingent on whether a subcontractor is still in business, still on the broker's approved list, or still willing to come back for a callback they won't be paid for.
The same techs, learning your building
Turnover in a subcontractor pool means a new person relearning your site every visit. Our technicians return to the same equipment year over year — they know which RTU has the weak compressor and which economizer sticks, so problems get caught early instead of diagnosed from scratch.
No incentive to inflate the findings
A contractor paid per work order has a reason to find work. We are paid to keep your equipment running under a maintenance agreement, which makes an honest repair-versus-replace recommendation the profitable one for us too.
Self-performed vs. brokered.
The same service call, run two different ways.
Markup range reflects typical third-party facility-management and HVAC brokerage arrangements; your actual figures depend on the agreement in place.
Every technician who shows up at your building is on our payroll, in our uniform, carrying our certifications, and covered under our insurance. When they leave, the warranty stays with the company you hired — not with whoever happened to take the work order that week.
One standard at every location.
The usual way to cover a portfolio across six states is to hire a broker who hires a different local sub in every market. You get eight vendors, eight quality levels, eight invoicing formats, and no one who can tell you what condition the equipment is actually in.
We staff our own crews across the Southeast and travel them for planned work, so reactive calls get covered regionally by our people. Same checklist, same reporting, same company that saw the unit last spring.
Background-checked, uniformed, EPA-certified, and covered under our liability and workers' comp — never a labor broker's headcount.
Because it's the same company every visit, we know what failed last year and what we're watching this year.
No triangulating between the company you paid and the company that showed up.
Self-performance FAQ.
Tired of not knowing who's on your roof?
Talk to the people who'll actually be doing the work.